We have the answers!


Apartment shopping is so exciting, but with such a big decision to consider, sometimes the details can get lost in the mix. Details like – can I paint? Can I have pets? Or what if I get offered a great job 1,000 miles away…right in the middle of my lease?  

That’s why we compiled this list of the most frequently asked questions we receive here at Camden. Now you can know the nitty-gritty details BEFORE you lease, and be sure to share them with any friends that might be apartment shopping, too.

Will I be able to pay rent online?

Yes! We offer Camden residents access to an online portal that allows online rent payments. Go check it out at www.MyCamden.com. It makes paying rent hassle free!

What if I have a maintenance emergency, are they available 24hrs?

Providing living excellence is our top priority. Our Maintenance team is on-call day and night for any emergencies. Plus, you can submit service requests online through www.MyCamden.com 24/7.

Will I be able to paint in my apartment?

Yes! We want you to make your new apartment your home and personalize it to your taste. At most Camden communities, we offer an accent wall program with many colors to choose from.

Will my apartment require Renter’s Insurance?

Yes, we want to make sure your personal belongings are protected. All Camden residents are automatically pre-approved for an eRenterPlan insurance policy. To learn more about eRenterPlan, just visit www.erenterplan.com or call (888) 205-8118.

Will I be able to bring my pets?

Yes, we love our four-legged residents! The majority of our communities allow cats and dogs. However, some communities have breed restrictions and weight limits, so please be sure to contact the Leasing Office to learn the policies at your desired community.

Will my apartment include Pest Control?

Absolutely! We provide preventative pest control at our communities.  Should you discover a pest issue, you may contact your Leasing Office to schedule a service.

What if I need cancel my lease or if I would like to transfer to another Camden community?

No problem! Camden understands that change happens, and we want to make your transition as seamless as possible. We offer an accommodating transfer policy to all of our residents, and with 168 communities across the United States to choose from, you’re sure to find one that meets your needs. Most Camden communities require a 60 day written notice and up to two months’ rent as a cancellation fee; however fees may vary by community. You must also live in your current apartment for 90 days and give proper notice to transfer. All transfers must be approved by the Community Manager. Any additional questions can be answered by our staff; please visit your leasing office to discuss the transfer policy.

How long has Camden been in business?

We’ve been in business over 30 years! Camden was founded in 1982 by Ric Campo and Keith Oden, and we’ve been committed to being the best multifamily company in the industry ever since. Here’s our Brand Promise:

“Deliver exemplary levels of customer service and great management, which can only come from an organization that listens and understands the needs of each customer. Living excellence is our commitment to deliver excellence at every point of contact, to ensure that our customers see excellence everywhere they look.”

Today nearly 2,000 Camden employees work every day to uphold this promise to over 59,000 apartment homes nationwide.

 Now our Camden FAQs have come to an end, but if you have any questions we didn’t cover, please give us a call so we can help you! A Camden leasing specialist is available 24/7 to answer your questions, set an appointment, provide you quotes, and much more! Simply call the community you are interested in to find your new apartment home. We can’t wait to serve you!

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